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Buffering Problem!

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Buffering Problem!

Postby Bassam » June 26th, 2007, 8:25 pm

Hello everyone,

To make things more clear I created a new topic to provide everyone with the status on the buffering problem we have been experiencing. About a week or so ago the media started to load slower for lots of members. I have been working with the data center to try to get this resolved and was very close to switching to a new data center. After working with them some more yesterday they guaranteed me it wont take more then 5 days to fix this problem. They had to do a lot of testing on their equipment but all tests past so this problem is due to one of the bandwidth carrier they use. Had I known this would take this long I would have probably switched data centers but that alone is no simple task. So we will give them till Friday so hopefully it will be fixed before then.

Members seem to be experiencing different problems, and some members aren't really effected as much. All of you should do the following.

1. After choosing your episode press skip on the player to go straight to the episode.
2. Once it starts to buffer for a bit play it and pause it right away, and give it a few minutes to load.
3. Open a new windows or tab and load the next episode there, follow the same instructions above for them.

Note: If the episode doesn't buffer and it says ready right after you skipped then you should try to refresh. If after refreshing you still cannot get it to work please email [email protected] and we will see if there is anything wrong with the episode you are tying to watch.

I truly apologize for the inconvenience everyone I know a lot of you are very agitated and upset about this. Trust me I am to, but unfortunately sometimes certain events cannot be avoided.

Thanks,
Bassam
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Postby Themax37 » June 27th, 2007, 2:32 pm

Another thing that everyone should do is choose the Low Quality media... that way you won't have to wait as much and when you finished the episode you are currently watching the other episode should fully load in that time.
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Postby Bassam » June 27th, 2007, 2:56 pm

Yea, thats a good suggestion as well. Speeds have nearly doubled now but its still not back to the way it used to be but at least more progress is being made now.
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Postby Bassam » July 5th, 2007, 1:21 pm

This problem was resolved Monday morning, I'm sorry I didn't update you guys sooner. Its been very busy lately :shock:
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Postby Themax37 » July 5th, 2007, 2:05 pm

It's been loading a lot faster than usual actually. It starts without taking time to buffer for me.
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Postby Bassam » July 5th, 2007, 3:32 pm

Thats great to hear then =)
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Postby Gundam » July 6th, 2007, 3:18 pm

yeah, things are going much better for me too!
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